Wikipedia/Bibliography

Please sort and annotate in a user-friendly manner. For formatting, consider using automated reference wikification.

• Lih, Andrew (2009). The Wikipedia Revolution: How a bunch of nobodies created the world's greatest encyclopedia. London: Aurum. ISBN 9781845134730. 
• Phoebe Ayers, Charles Matthews, and Ben Yates: How Wikipedia Works: And How You Can Be A Part of It. No Starch Press, 2008.
• Priedhorsky, R., J. Chen, S.K. Lam, K. Panciera, L. Terveen and J. Riedl (2007) 'Creating, destroying, and restoring value in Wikipedia'. Proceedings of the 2007 International ACM Conference on Supporting Group Work.
• Giles, J. (2005), "Internet encyclopaedias go head to head", Nature 438: 900–901, DOI:10.1038/438900a ^[e]

A widely cited and debated study which compared the accuracy of 42 entries each in the English Wikipedia and the Encyclopaedia Britannica, concluding that both had similar numbers of factual errors.

Books

• John Broughton (2008). Wikipedia: the missing manual. O'Reilly Media, Inc. ISBN 0596515162.  A "how-to" manual that besides mechanics of use, includes sections on dispute resolution over both content (Chapter 10: Resolving content disputes) and personal attacks (Chapter 11: Handling incivility and personal attacks).
• Phoebe Ayers, Charles Matthews, Ben Yates (2008). How Wikipedia works: and how you can be a part of it. No Starch Press. ISBN 159327176X.  A detailed discussion of how WP works, including the arbitration processes.
• Dan Woods, Peter Thoeny (2007). “Chapter 4: Using and improving the 800-pound gorilla of wikis, Wikipedia”, Wikis for dummies. Wiley, pp. 81 ff. ISBN 0470043997.  A basic "how-to" manual for readers and first-time contributors.