Mistakes

Definition

With hindsight, any decision that has unintended consequences may be considered to have been a mistake. It is more useful, however, to define a mistake as a misguided decision, whatever its consequences. The unintended consequence that is to be expected of a misguided decision may be avoided by chance; and chance may result in an unintended consequence that could not have been anticipated. A driver may escape a collision when he crosses a busy junction against a red light. He may also be the victim of someone else who does so - but in that case, his decision to cross the junction legally cannot usefully be considered to have been a mistake, despite its unintended consequence.

Overview

A practical outcome of studies of mistakes has been the discovery of ways of avoiding them. Experimental psychology has revealed the existence of characteristics of the human brain that are conducive to misguided choices, but it has also revealed the possibility of conscious control over those subconscious tendencies. Other studies have explored the effects of organisations, organisational environments and administrative procedures. A number of measures have been adopted or proposed for the avoidance of mistakes.

The causes of mistakes have been categorised as misinformation, the misinterpretation of information, and decision errors.

Misinformation

Misinformation by journalists, politicians and businessmen is widely believed to be commonplace . Misinformation in the form of "creative accounting" is a common feature of company accounts, and it has not been uncommon for the demise of a company to follow closely upon a report of its good health. Outright deception (as reported to have been practised in 2008 by the management of the Lehman Brothers bank in 2008 ) has seldom been established, but is widely suspected. The professions are generally believed to be trustworthy, but there have been numerous cases of inadvertent expert error. Cases involving the error known as the prosecutor's fallacy by expert witnesses and lawyers, have resulted in serious miscarriages of justice, and there is evidence to suggest that doctors fall victim to an error known as the false positive fallacy when evaluating blood test results. Misinformation in the form of ill-founded forecasts by credit rating agencies has been revealed as one of the causes of the recession of 2008-11.

Misinterpretation

Some errors of interpretation by decision-makers have been due to ignorance or inattention, but many have occurred subconsciously. There have even been cases of failure to recognise visual evidence. . Experiments have demonstrated that the brain may make its aware of only a censored version of the information that it receives (graphically demonstrated in a video - don't miss it !). The interpretation of inputs may also be hampered by "cognitive dissonance", which is the psychologists' term for the conflict that is experienced when existing beliefs are contradicted by new information . It has been found that humans are endowed with a subconscious drive to avoid that unpleasant sensation that is almost as strong as the sex drive, and which can prompt decision-makers to discount, or ignore, unwelcome information. An observed tendency to perceive causal connections when none exist has been attributed to attempts of the brain to relate observations to experience. (An example of its distorting effect upon decision-making is said to be the widespread use of the Rorschach inkblot test by clinical psychologists, despite extensive evidence that it is worthless).