User:Robert William White

DELL SERVICES (formerly)PEROT SYSTEMS CORPORATION, Plano, TX				         2001 – Present Desktop Imaging—Global Infrastructure Solutions (Jan 2010-Present) Supervise a team of four Desktop Engineers in delivery of desktop images for internal corporate use and for external customers. •	Established customer communications standards •	Implemented hardware inventory for customer owned first articles •	Oversaw transition from MDT 2008 to MDT 2010

Desktop Engineer—Global Infrastructure Solutions (Jun 2009-Jan 2010) Design, implement, and update desktop operating system images and associated applications for a variety of customers with such tools as VMWare Workstation, Microsoft Deployment Toolkit, Windows Preinstallation Edition, Windows Automated Installation Kit, and System Center Configuration Manager. •	Designed and built a VM desktop OS and applications package to be the basis for a Virtual Desktop Imaging solution. •	Worked extensively with Windows 7 imaging and tools through beta development in order to be prepared for the new OS release and deployment. •	Established position as subject matter expert on Group Policy

Intel Support Team Lead—Global Infrastructure Solutions (Jan 2008—Jun 2009) Supervise a team of four Windows/Intel administrators in the installation, troubleshooting and maintenance of over 140 Microsoft OS servers, a blend of virtual, blade and traditional, in several highly leveraged environments with an emphasis on Citrix support. •	Trained a new administrator brought up from Level 1 support. •	Coordinated establishment of a new domain for a new customer. •	Planned and implemented several pushes to modernize and improve the environments with an eye to standardization, sustainability, and ease of support as well as high availability, security, and customer service. •	Implemented WSUS and a test environment for a new account. •	Ensured that work was appropriately delegated to all team members to be as inclusive of offshore associates as possible. •	Established a means of automated server inventory for each of four environments. •	Lead team technical interviews to locate replacement personnel for my team.

Intel Support Administrator—Global Infrastructure Solutions (Sep 2007—Jan 2008) Maintain over 200 Microsoft OS servers in diverse domains, locations and configurations. Install, troubleshoot, and maintain these systems including Oracle, Citrix and IIS. Use RDP, Citrix and VPN thin-clients and Windows PE. Developed expertise in Windows security, FTP and Group Policy. Maintained backups for all servers. •	Recognition of Administrative talents lead to transition from Integration. •	Restructured FTP configurations for higher security and reliability. •	Focused Group Policy implementations for customer protection. •	Emphasized HIPPA compliance. •	Alternately worked independently, and as part of a team. •	Conducted migration from Citrix XPe to Citrix Presentation Server 4 •	Participated in Disaster Recovery exercises

Systems Integration Analyst—Healthcare Payer Services (Apr 2001—Sep 2007) Support desktop systems for Payer Services and coordinate repair of systems under warranty and purchase of new systems and replacements. Administered software applications for EDI processes for all ASP customers and selected BPO customers. Administered ASP and BPO insurance claim processing applications. Maintained servers for FTP and encryption of confidential data and provided support for hosted applications. •	Conducted migration from Windows 95 to Windows 2000 and then to XP. •	Coordinated purchasing of all hardware for Perot Systems Healthcare Payer Services division. •	Ensured HIPPA compliance. •	Coordinated Corporate Culture Surveys. •	Reconciled Asset Management databases.

UNITED STATES ARMY, NATIONAL GUARD, Edmond, OK		          1994 – Present Staff Sergeant (E-6) 25U3O Signal Systems Support NCO Supervises, installs, maintains, troubleshoots, and defends Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventative maintenance on assigned vehicles and other assigned equipment. •	Current, selected as Battalion Communications Chief. Serving as the Battalion primary Signal officer (S6). Sets policy for communications and networks for the Battalion and in accordance with guidance from Brigade. Will require Top Secret clearance. Directly supervises a staff of 5 Soldiers with primary responsibility to establish voice and data communications for the Battalion Tactical Operations Center. •	Selected as Honor Graduate for Advanced Leaders Course •	Received Certificate of Achievement from the Signal Regiment’s Directorate of Training for activities promoting and participating in Regimental Knowledge Management activities. •	Consistently selected for duties beyond peers and pay grade. •	Past, Acting Platoon Sergeant, and Acting Company First Sergeant, for newly established Signal Network Support Company. Responsible for leading and training up to 36 Army Signal operators and maintainers and for the employment and execution of all assigned voice and data networking equipment. •	Assigned as sole Communications support to a forward operating Infantry platoon in Afghanistan to maintain equipment and train operators in its use. •	Devised an improvised mount for vehicle SATCOM antennae. •	Supported all data network software and hardware needs for the 45th Infantry Brigade while conducting relief operations in New Orleans after Hurricane Katrina. •	Conducted transition from tactical to commercialized data infrastructure for the Brigade training the Afghanistan National Army and supported all network, software and hardware needs. •	Trained and supervised a 12 man help-desk supporting secure and non-secure networks and all voice and data requirements for a Brigade Task Force and camp, including outlying positions in Afghanistan with over 500 users.